PALENKE PH™

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FAQs

- - Q
  - What is PalenkePh?
- - A
  - PalenkePh is an online store made easy. Items are bundled into packages to make shopping convenient and truly hassle-free.
- - Q
  - How do I shop from PalenkePh?
- - A
  - Just open the website, www.palenke.ph, select your preferred packs, check-out and pay.
- - Q
  - What are the goods available for me to order from PalenkePh?
- - A
  - Most goods in PalenkePh are essentials and bundled into packages.
- - Q
  - Where does Palenke Ph deliver to?
- - A
  - PalenkePh is currently delivering in Manila and Makati area.
- - Q
  - What are your delivery hours?
- - A
  - We begin our deliveries at 8am and ends at 5pm.
- - Q
  - What are the payment methods?
- - A
  - Payments may be made in cash, debit card or credit card.
- - Q
  - Is there a minimum and maximum order value?
- - A
  - There is no minimum or maximum order value.
- - Q
  - Do you offer SAME DAY DELIVERY?
- - A
  - Yes. However, we have a a cut-off time set at 11am. Orders made beyond this time will be set to be delivered the next day.
- - Q
  - How can I track the status of my order?
- - A
  - A Palenke customer service representative will reach out to you through a text message.
- - Q
  - How do I report an issue or a problem in my order?
- - A
  - You may contact our Palenke Customer Service Representatives through email at , or through our Palenke Hotline at 027 9780090 or send a message at our FB Page.
- - Q
  - Do you give Senior Citizen discount or PWD Discount?
- - A
  - At this time, we do not have the facility to verify the validity of Senior Citizen or PWD Discount claims. The regulating body on online commerce has no specified policy on this matter as of this writing. However, any future policies on this matter will be followed by Palenke.Ph.
- - Q
  - Do I need to sign-up to be able to purchase?
- - A
  - There is no need to sign-up to purchase. However, we would encourage you to do so for faster placing of orders as we can save your contact and address details which are essential for delivery.
- - Q
  - Do you charge a delivery fee?
- - A
  - We do charge delivery fees of Php 100 in Manila and Makati area.

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